Return Policy

For B. Bungalow online orders, we accept products that are unworn, undamaged, with the original tags still attached for a full refund or an online store credit. You have 14 days from the order ship date to get a refund or an online store credit. You will be credited to the original form of payment used to make the purchase should you choose to be refunded. 

Seasonal items, sale items, and discounted items are FINAL SALE. Please note that all apothecary, makeup, haircare, jewelry, swimwear, hats, hair accessories, sale items, and online store credit purchases are final sale. Email with proof of purchase, order number and reason for return. You will receive an email 48 hours of your request.  We do not offer price adjustments for items that go on sale after the date of purchase.

Late Returns
Any returns received more than 14 days from the ship date are ineligible for return or store credit and will be automatically reshipped to the customer upon receipt.

Sorry, we are unable to process exchanges. If you would like to exchange something for a different size or color, please return the original item(s) for a full refund or an online store credit and place a new order.  We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at to process. 

If the item was a gift when purchased and shipped directly to you, you’ll receive a gift online credit for the value of your return. Once the returned item is received, a gift card will be emailed to you. 

If you have questions or are unhappy with your product, please contact us and we will be happy to answer your questions or to arrange a Stylist call. If within 30 days, you need to return your product (some exclusions apply*), please contact Customer Service for instructions and assistance. You will need your order number. Return shipping fees are not refundable. We are not responsible for any returns lost in transit. All returned items must be shipped exactly as they are packaged, with all accessories and any free gifts with purchase included. We recommend that liquid and aerosol hair care products be placed in a sealed plastic bag prior to returning the item. No returns will be processed after 30 days. The 30 days is calculated from the date of receipt which is based on the UPS delivery date and is recorded in the UPS tracking system. For electronic tool returns only:  Your return will be processed and a 15% handling fee will be deducted from your return. The return/exchange processing period is approximately 5 business days after your return is received. Once received, we will send an email confirming the receipt and processing of your return or exchange request.

Due to their personal nature, all Wrap Ups, Half Ups, brushes and combs are not refundable and are excluded from any return or warranty policy. All "final sale" items are not eligible for return. This includes Deep Dive items and Certified Open Box irons. Nonetheless, our 1-year limited warranty for electronic tools does apply to final sale irons. We cannot provide refunds or returns for products purchased from other retailers. Only products purchased on may be returned, exchanged or refunded. We reserve the right to limit returns if we have reason to suspect misuse such as excessive returns, reseller activities or fraud.