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FAQ


PLEASE NOTE:
We cannot ship to P.O. Boxes. Free shipping on orders over $50 only applies in the 48 contiguous states - excludes Hawaii and Alaska.

WHAT ARE THE HOURS OF CUSTOMER SERVICE? 
B.Bungalow is open Sundays, 11am - 4pm and Monday - Saturday 10am-5pm at 410 N. Milwaukee Ave., Libertyville, IL 60048. B.Bungalow's parent company, The Beachwaver Co., is open Monday - Friday, 9:00am - 5:00pm, CST. Beachwaver Co. is closed for holidays and on weekends.


WHAT ARE "CERTIFIED OPEN BOX IRONS?"

Certified Open Box Irons are certified and quality checked irons that are legally considered "used" due to a prior sale and return. Rather than contribute to landfill content, our Quality Assurance Team ensures these irons are good as new and in full working order. We then sell them to you at a DISCOUNT! These are final sale items, but our 1-year Limited Warranty applies. Please see our Warranty Page for more information.

More info...
A "Certified Open Box" iron is a tool that is as good as new but may have cosmetic imperfections such as a small scratch or markings on the handle of the tool, or a small discoloration on the cord. The barrel of the tool (the part that curls your hair) is quality checked to be perfect. Each tool has been tested by our Quality Assurance Team. Cosmetic defects, if any, are minimal and do not affect the functionality of the product.

A "Certified Open Box" iron may be shipped in a box or a bag, depending on availability. If shipped in a box, the iron pictured on the box may vary slightly from the iron inside/purchased. Not only do we aim to keep quality, functional tools out of landfills, we aim to do the same with our packaging.


DOES THE "CERTIFIED OPEN BOX IRON" COME WITH THE WARRANTY?
 
Yes! Your "Certified Open Box Iron" purchase is covered by the Limited Warranty. In the event that your iron has a Manufacturer's Defect within one year of the purchase date, Beachwaver Co. will replace your iron with an equivalent tool. Please contact Customer Service for information and to register for your Warranty. Please see our Warranty Page for more information.


WHY DOES BEACHWAVER CO.® SELL "CERTIFIED OPEN BOX IRONS" AT A LOW PRICE?
 
At times, Beachwaver Co. may sell irons that are cosmetically imperfect and good as new, but at a reduced price. We have two things in mind: 1) YOU! We recognize our Beachwaver brand fans love our products and frequently wish to expand their Beachwaver collection! 2) The environment! We want to help take care of our planet so we try to keep useful products out of landfills. It's a win for all of us!


WHEN WILL I RECEIVE MY NEW BEACHWAVER CO. ITEMS?
 
After your order is placed, it will be processed and ship within 1-2 business days. We ship UPS and USPS depending on your order, so you can expect to receive your Beachwaver Co. items within 2-5 business days after it is shipped depending on where you live. We do not ship on weekends and holidays as our office is only open Monday through Friday from 9am-5pm CST.


WHAT IF I HAVE A QUESTION ABOUT MY BEACHWAVER CO. ITEM OR ORDER?

We are here to help! If you have any questions or concerns about your purchase, please contact customerservice@beachwaver.com and someone will get back to you within 24 hours on business days.


DOES ANYONE SEE THE INFORMATION THAT I ENTER ON THE SITE TO PURCHASE?

See our Privacy Policy Page for full details.


WHAT ARE THE CONTEST RULES FOR A GIVEAWAY?
 
We sometimes do giveaways on social media. Follow us @thebeachwaver and @sarahpotempa for details on each specific contest.


WEB ACCESSIBILITY

We are committed to inclusion and strive to increase the accessibility of our website for all of our customers and consumers, as well as to ensure compliance with applicable laws and regulations.

Please be aware that our efforts are ongoing. If, at any time, you have specific questions or concerns about the accessibility of any particular web page on this website, please contact us at 201-751-5625 or email us at customerservice@beachwaver.com.

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